no emails or phone calls.....just package it up. be sure to include clear copies of all docs/cards and a detailed explanation of the issue. include your name, address and email.
OMEGA Ltd
Customer Service
Rue Staempfli 96
2500 Bienne 4
Switzerland
Phone: +4132 343 9561
Fax: +4132 343 9855
if watch is on a soft strap, remove strap and send just the watch head. there's only one simple form you'll need to fill out. you must write "Watch For Repair" on that customs form and on the package itself.
i've been using usps global priority (5-7 days) but you could go registered mail (10-15 days), if you're the "concerned type". don't forget the mandatory "paper tape" if you go registered mail. no clear tape allowed. i found this out the hard way a few years back. be sure to insure it for full value or max allowed if less.
. am currently the forum guinea pig regarding a new web based customer information center omega bienne has set up. recently received an automated email stating my watch had been received ....6 days after shipping it. looks like it's set up to send updates/progress as thing *slowly* move along. i'll keep the forum posted.
have never liked middlemen in any transactions. the fewer the better imho
cheers
Lev...leader of dogs and small children
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